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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Jimmy Teeter

August 15, 2023

5  out of  5 rating by Jimmy Teeter
"Natalie Miller has been outstanding in answering all of my questions and concerns. This is why I will remain a loyal customer with this Agency. Great job!"

Mrs Dani

August 2, 2023

5  out of  5 rating by Mrs Dani
"I & my family have been customers for not just years but for decades and 3 generations. This agent has been more like a family member than insurance agent. During the covid lockdown, Denise & her staff were calling up some of their elderly customers asking if they needed Denise or staff to go and get food, medicine, or anything else dropped off at their house. When my father got in an accident her office was there to make everything go smoothly and checked on him regularly. I have heard the same from many friends in Lexington. One of the things that makes living in Lexington so wonderful is the people who live and work here. Denise and her staff are defiantly part of the reason that is true. This State Farm office doesn't just say, "Like a good neighbor, State Farm is there" they actually live it."

Katherine Rogers

July 25, 2023

5  out of  5 rating by Katherine Rogers
"I have been with Denise Thomas for almost 20 years. Her office staff is great. They go above and beyond great customer service. I like knowing my agent is only a phone call away. You don't find this kind of service every day."

Mikal Patel

July 22, 2023

5  out of  5 rating by Mikal Patel
"I’ve been using this office for over 8 years and they’re TOP NOTCH!! I recommend them to ALL my clients and they end up going with Denise’s office. Katelyn and Mike are my go-to people and take great care of my clients and I. Highly recommend getting quotes because more then likely they’ll beat your current company."

Ali Simmons

July 22, 2023

5  out of  5 rating by Ali Simmons
"Great communication, professional and saving me money!! Definitely recommend!"

Jackie Ramos

April 6, 2023

5  out of  5 rating by Jackie Ramos
"absolutely loved the staff, nat was so nice and helpful :)"

Debra Rhoden

April 6, 2023

5  out of  5 rating by Debra Rhoden
"GREAT customer Service!! I would trust them with any of my insurance needs!"

Emily Baye Pocisk

April 6, 2023

5  out of  5 rating by Emily Baye Pocisk
"The team at Denise’s office is great! They answered all of my questions and took care of all of my insurance needs. I will definitely recommend this office to my family and friends."

Heath Blackmon

February 24, 2023

5  out of  5 rating by Heath Blackmon
"Had an appointment on 2-24 with Michelle Priest and she was over the Top! Denise walked in and introduced herself like she does with all of her new clients and she made me feel right at home. I have had issues in the past but this SF office made me feel better about my policies. Thank you Michelle, Denise and that very nice lady at the front desk for winning me over. We are friends for life! God bless you all! HB"

Elizabeth Hart

February 17, 2023

5  out of  5 rating by Elizabeth Hart
"Awesome customer service! Daja was very pleasant and helpful!"

Sarah Ellis

February 15, 2023

5  out of  5 rating by Sarah Ellis
"Kaye was amazing. She did everything right and helped me with everything I needed. She was kind and sweet the whole time, and my situation was complicated and she took it like a star. I can’t recommend anyone more than this State Farm crew!! Kaye needs a raise!!!"

Mitch Koon

February 12, 2023

5  out of  5 rating by Mitch Koon
"I have been with Denise Thomas for many years. I recently sold a vehicle and went into the office to have my insurance suspended. I purchased a new vehicle and talked with Kristen over the phone to get insurance reinstated for the new vehicle. She was very professional and had everything taken care of in no time. Thank you!"
Profile photo of debbie k

debbie k

February 8, 2023

5  out of  5 rating by debbie k
"Have had Denise Thomas State Farm since moving South. Excellent service and staff I can always relax when I know Iam in good hands Deb Kulas"

Clifford Brown

December 24, 2022

5  out of  5 rating by Clifford Brown
"I have been with State Farm since 1975 in multiple cities. State Farm has always stood behind me and since I moved here in 1994 Denise Thomas has always provided excellent service."

Holly Miller

October 21, 2022

5  out of  5 rating by Holly Miller
"The staff at Denise Thomas-State Farm is phenomenal. Natalie and Michelle are so informative, professional, and awesome! I really enjoyed working with them this past month in getting a new policy set up."

Tawny Miller

October 20, 2022

5  out of  5 rating by Tawny Miller
"Must stop and shop for your insurance needs, can never go wrong when you have Natalie to assist in helping you find solutions!"

Adam Alley

October 20, 2022

5  out of  5 rating by Adam Alley
"Great place to meet your insurance needs and find excellent help from Natalie!"

Ashtyn Goff

October 20, 2022

5  out of  5 rating by Ashtyn Goff
"Great experience and professional staff. Talked with Natalie who was very sweet and knowledgable!"

Tearston Meighen

October 20, 2022

5  out of  5 rating by Tearston Meighen
"Great team! Loved working with Natalie! Highly recommend her!"

Shemeka Cummings

October 20, 2022

5  out of  5 rating by Shemeka Cummings
"Everyone is extremely helpful and knowledgeable!"

Ryan Nutt

October 20, 2022

5  out of  5 rating by Ryan Nutt
"Great People and excellent at communicating! 10/10 would recommend!!"

Joshua Cunningham

October 20, 2022

5  out of  5 rating by Joshua Cunningham
"Great office, the staff are so nice and helpful, I always feel welcome here!"

Nate R

October 20, 2022

5  out of  5 rating by Nate R
"Outstanding and professional customer service. Denise and her team are incredible. They spent time with me on the phone, answering all my questions and concerns. We have several policies with them and would not go anywhere else."

pam Taylor

August 25, 2022

5  out of  5 rating by pam Taylor
"I recently had a conversation with a young lady at Denise Thomas State Farm. I would like to mention what a great experience I had with Natalie. She was so nice and professional and was a great help to me. I told Denise that she owes me for a dental bill, I felt like I had a mouth full of cavities after the conversation. Lol...I have been with Denise's agency for many many years and not one complaint. Her staff has always been friendly and always very helpful. I look forward to many more years. Keep up the good work!!!"

Benjamin Webster

June 16, 2022

5  out of  5 rating by Benjamin Webster
"Always super helpful, easy to talk with and great attitudes. simple enough but seemingly more and more uncommon these days. Thank you DT- State Farm team for the great customer service."